REMOTE SUPPORT
Let’s get you connected.
Use this page while speaking with your Onyx Hawk technician.
You choose when to accept the connection.
1. Open RustDesk
Download version 1.5.1 from the official RustDesk release. On Windows, open the downloaded application; installation is not required for a basic support session.
Download for Windows (64-bit) ↓
macOS, Linux, and other downloads
On macOS, grant screen recording and accessibility permissions only as directed by your technician.
2. Set your support server
In RustDesk, open Settings → Network → ID/Relay server. Unlock network settings if prompted. Enter:
Leave the API server field empty. Apply the settings. These are public server settings; they are not a password.
3. Share your ID, then approve
Return to the RustDesk home screen and read Your ID to your technician. When their connection request appears, confirm that you recognize the technician and accept it.
If you do not see a request, ask your technician to check the connection. Do not post your password or ID on a public page. You can end support at any time using Disconnect in RustDesk.
This page configures a native support connection. It does not start Agent Assist or prove that a support session is active.